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With some ISPs it is important to use the primary account name and not necessarily the account name for the individual e-mail address you are using. That is the name to the left of the in your primary e-mail address. The account name is usually just the primary account name from your ISP. You will need to get this information from your hosting company or ISP. The Server Name and the User Name are the two important areas to focus on. The Description is not important, but if you configure multiple SMTP accounts it would be a good idea to enter a description. Highlight an SMTP account and click the Edit button, or if you want to add a new account click the Add button. The section that you want is at the top of the right-hand side. Scroll down to the bottom of the list if e-mail accounts.Select Account Settings from the Tools menu.Also, if you know of a publicly accessible page where the ISP offers configuration information, please post that as well.įirst, the Thunderbird configuration section for SMTP server settings can be found at: If you use a major ISP and your configuration is different, please post the name of your ISP and the configuration details in the comment section. I will start with some of the common SMTP configurations that I see. You might want to check that out for some background information. The first part of this article begins with the post Outgoing Email Problems with Thunderbird. In this post I will attempt to cover some of the most common configurations that I find in the hope that one of them will work properly with your particular mail server or ISP (Internet Service Provider). Sometimes the user may not select the proper SMTP server for an account. Sometimes an ISP’s server configuration changes. Most outgoing e-mail problems are related to improper SMTP (Simple Mail Transport Protocol) configurations. It is clear that several people are having problems with outgoing email with Mozilla’s Thunderbird.